Avaris CX
The Avaris CX Group is one of the largest independent contact center providers in the DACH region and stands for excellence in customer communication, flexibility, and technological expertise. The group brings together its subsidiaries Embers, Intelia, Flexia, Callpoint, and Tempobrain at locations with a total of around 1,200 employees in Austria, Germany, Switzerland, and Bosnia-Herzegovina. With decades of outsourcing experience and B2B/B2C expertise, the group supports its clients in a spirit of partnership across all contact channels – from classic inbound and outbound services to comprehensive back-office services and technology-based service solutions.
History and brand ecosystem of the Avaris CX Group
In 2023, Embers and Intelia merged under the majority ownership of AG Capital, creating the Embers Intelia Group. In 2025, the company was rebranded to Avaris CX Group as a platform for further growth. With the acquisition of Callpoint—which specializes in customer service, on-call service, and helpdesk support with around 600 employees at its Swiss locations in Zurich, Basel, and Fribourg—and Tempobrain, a personnel service provider with its own talent pool, the group was specifically strengthened and international expansion in the DACH region was driven forward.
The merger of the companies to form the Avaris CX Group creates a platform that combines expertise and capacity – with strong local roots and an international perspective.
Details Investment Embers, Intelia, Flexia
Headquarters: Vienna, Austria
Industry: Tech-Enabled B2B Services
Investment date: February 2023
Reason for investment: Succession, growth
Type of investment: Majority stake
Details Investment Callpoint, Tempobrain
Headquarters: Basel, Switzerland
Industry: Tech-enabled B2B services
Investment date: October 2025
Reason for investment: Succession, growth
Type of investment: Majority stake
