15.02.2023
AG Capital acquires stakes in Intelia and Embers and creates Austria's largest contact center provider
AG Capital supports the combination of Intelia and Embers and acquires a majority stake in the newly formed group. The previous owners will remain on board as shareholders and managers. The combination of the two companies will create Austria's largest independent contact center.
Best-in-Class customer service
Intelia and Embers are among the largest customer care providers in Austria, specializing in high-quality outbound, inbound and back-office services. Intelia serves customers from locations in Linz and Vienna, Austria. Embers has offices in Neunkirchen, Austria, as well as Stuttgart, Germany, and Jelah, Bosnia & Herzegovina. Collectively, the two companies can draw on a comprehensive portfolio of services and extensive industry expertise.
AG Capital developing the champions of tomorrow
"We are pleased to support two extremely successful companies in the customer care sector alongside their current owners and managing directors in their next growth phase. Jointly, Intelia and Embers offer high quality features such as ISO-certified locations and 24/7 customer service. In addition, the new group provides broad industry coverage and can implement both simple and complex assignments quickly and efficiently thanks to their comprehensive process know-how", state Daniel Jennewein and Karl Lankmayr, managing directors of AG Capital.
Further growth targeted
In recent years, the two groups have grown strongly and stand out due to their focus on high-quality customer service and flexibility. Jointly, Intelia and Embers will form the largest independent Austrian customer care center. Managing directors Günther Haffner and Christian Lang will continue to lead the group and look forward to the future cooperation: "In AG Capital, we have found the ideal partner to drive the further growth of Embers and Intelia. In addition, the combination of the two businesses will create synergies that will enable us to further expand our service offering and customer satisfaction. This is a great opportunity and milestone to provide our customers with an even better service in the future thanks to the groups complementary approaches."
About Intelia
Intelia has been operating successfully on the Austrian market for over 10 years, distinguishing itself through high-quality customer service and the rapid processing of complex mandates in the B2C and B2B sectors. With a dynamic and motivated team, the company serves renowned customers across all industries and is Austria’s leading customer service provider in the energy sector.
About Embers
For more than 20 years, Embers has been serving its long-standing customers 24/7 with high performance and flexibility in the areas of order taking, teleshopping and customer service in retail, gastronomy, energy and publishing sectors. The company is characterized by a strong sales team and a unique work@home concept and handles around 3.5 million customer contacts per year in different languages at its locations in Austria, Germany and Bosnia & Herzegovina.
About AG Capital
AG Capital is an independent private equity company based in Vienna. As an entrepreneurial partner, AG Capital provides buy-out and growth capital to innovative small and medium-sized companies in Austria and neighboring countries. AG Capital's target companies have revenues starting at around 10 million euros and a sustainable, profitable business model with further development potential.
AG Capital takes minority and majority stakes and supports its portfolio companies to grow sustainably and profitably, both organically and through acquisitions. AG Capital achieves this goal in a trustful partnership together with the co-owners and management teams of its investments. AG Capital acts in a long-term and responsible manner and is therefore consistently applying ESG considerations as an essential part of its investment strategy. AG Capital was founded in 2021 by a team around the two managing directors Karl Lankmayr and Daniel Jennewein and C-Quadrat Investment AG.
For more information please contact:
AGC GmbH
Schottenfeldgasse 20
1070 Vienna, Austria
P: +43 1 515 66-0
www.agcapital.at
Intelia Ltd.
Promenade 25b/Staircase 2
4020 Linz, Austria
Embers Call Center and Marketing GmbH
Schwarzottstraße 2a
2620 Neunkirchen, Austria
